Refus d’embarquement


Simple illustration of an aircraft flyingQuels sont les droits des passagers aériens en cas de refus d’embarquement ?

Le Règlement (CE) n° 261/2004 du Parlement européen et du Conseil du 11 février 2004 établissant des règles communes en matière d’indemnisation et d’assistance des passagers en cas de refus d’embarquement et d’annulation ou de retard important d’un vol, et abrogeant le règlement (CEE) n° 295/9 permet de répondre à cette question dès lors que les conditions de son application sont remplies (Cliquer ici pour des précisions sur ce point).

Son article 4, relatif aux refus d’embarquement, dispose dans son § 1 que « Lorsqu’un transporteur aérien effectif prévoit raisonnablement de refuser l’embarquement sur un vol, il fait d’abord appel aux volontaires acceptant de renoncer à leur réservation en échange de certaines prestations, suivant des modalités à convenir entre les passagers concernés et le transporteur aérien effectif. Les volontaires bénéficient, en plus des prestations mentionnées au présent paragraphe, d’une assistance conformément à l’article 8. »

Aux termes du § 2 : »Lorsque le nombre de volontaires n’est pas suffisant pour permettre l’embarquement des autres passagers disposant d’une réservation, le transporteur aérien effectif peut refuser l’embarquement de passagers contre leur volonté ». Dans ce dernier cas, « le transporteur aérien effectif indemnise immédiatement ces derniers conformément à l’article 7, et leur offre une assistance conformément aux articles 8 et 9 ».

L’article 7 confère aux passagers un droit à indemnisation qui est :
de 250 euros pour tous les vols de 1500 kilomètres ou moins
de 400 euros pour tous les vols intracommunautaires de plus de 1500 kilomètres et pour tous les autres vols de 1500 à 3500 kilomètres
de 600 euros pour tous les vols qui ne relèvent pas des points a) ou b).

L’indemnisation doit être payée en espèces, par virement bancaire électronique, par virement bancaire ou par chèque, ou, avec l’accord signé du passager, sous forme de bons de voyage et/ou d’autres services.

time is money

Il convient toutefois de noter que l’article 12 § 1 précise qu’une indemnisation complémentaire peut être admise et que l’indemnisation accordée en vertu du présent règlement peut être déduite d’une telle indemnisation. Si le préjudice d’une personne est supérieur aux indemnisations minimales prévues dans l’article 7, elle peut en demander réparation.

Par ailleurs, l’article 8 précise les conditions du droit au remboursement ou au réacheminement.

Lorsque le règlement le prévoit, les passagers peuvent obtenir le remboursement du billet, dans un délai de sept jours, au prix auquel il a été acheté, pour la ou les parties du voyage non effectuées et pour la ou les parties du voyage déjà effectuées et devenues inutiles par rapport à leur plan de voyage initial, ainsi que, le cas échéant, un vol retour vers leur point de départ initial dans les meilleurs délais.

Ils peuvent encore bénéficier d’un réacheminement vers leur destination finale, dans des conditions de transport comparables et dans les meilleurs délais, ou d’un réacheminement vers leur destination finale dans des conditions de transport comparables à une date ultérieure, à leur convenance, sous réserve de la disponibilité de sièges.

Dans le cas d’une ville, d’une agglomération ou d’une région desservie par plusieurs aéroports, si le transporteur aérien effectif propose au passager un vol à destination d’un aéroport autre que celui qui était initialement prévu, le transporteur aérien effectif prend à sa charge les frais de transfert des passagers entre l’aéroport d’arrivée et l’aéroport initialement prévu ou une autre destination proche convenue avec le passager.

Enfin, l’article 9 du Règlement ajoute que les passagers ont droit à des rafraîchissements et des possibilités de se restaurer en suffisance compte tenu du délai d’attente.
Ils peuvent être hébergés à l’hôtel aux cas où un séjour d’attente d’une ou plusieurs nuits est nécessaire, ou lorsqu’un séjour s’ajoutant à celui prévu par le passager est nécessaire. Dans ce cas, le transport depuis l’aéroport jusqu’au lieu d’hébergement (hôtel ou autre) est pris en charge par le transporteur.
En outre, le passager se voit proposer la possibilité d’effectuer gratuitement deux appels téléphoniques ou d’envoyer gratuitement deux télex, deux télécopies ou deux messages électroniques.

2 749 Commentaires sur “Refus d’embarquement

  1. how to be a payment processor says:

    I’m really enjoying the design and layout of your blog. It’s a very easy on the eyes which makes it much more enjoyable for me to come here and visit more often. Did you hire out a developer to create your theme? Fantastic work!|

  2. click here says:

    Pretty nice post. I just stumbled upon your weblog and wanted to mention that I have truly loved surfing around your blog posts. In any case I’ll be subscribing on your feed and I’m hoping you write once more soon!|

  3. lifestyle says:

    Superb post however , I was wanting to know if you could write a litte more on this subject? I’d be very grateful if you could elaborate a little bit more. Cheers!|

  4. sarmsgoblin says:

    You really make it seem so easy with your presentation but I find this matter to be really something that I think I would never understand. It seems too complex and extremely broad for me. I’m looking forward for your next post, I’ll try to get the hang of it!|

  5. Miza Loki says:

    What’s Happening i’m new to this, I stumbled upon this I’ve found It positively useful and it has aided me out loads. I hope to contribute & help other users like its aided me. Great job.

  6. Corin Aren says:

    Im impressed. I dont think Ive met anyone who knows as much about this subject as you do. Youre truly well informed and very intelligent. You wrote something that people could understand and made the subject intriguing for everyone. Really, great blog youve got here.

  7. generator price in ghana says:

    Howdy, i read your blog occasionally and i own a similar one and i was just curious if you get a lot of spam remarks? If so how do you stop it, any plugin or anything you can recommend? I get so much lately it’s driving me mad so any assistance is very much appreciated.|

  8. Mega888 says:

    I used to be recommended this blog by means of my cousin. I am no longer positive whether or not this put up is written by way of him as no one else know such designated about my problem. You’re amazing! Thanks!|

  9. buy viagra says:

    A fascinating discussion is worth comment. I do believe that you should publish more on this subject matter, it might not be a taboo matter but typically folks don’t talk about such issues. To the next! Many thanks!!|

  10. curry shoes says:

    Oh my goodness! an amazing article dude. Thanks Nonetheless I am experiencing difficulty with ur rss . Don抰 know why Unable to subscribe to it. Is there anybody getting equivalent rss problem? Anyone who knows kindly respond. Thnkx

  11. Gia cua cuon says:

    Aw, this was a really nice post. Finding the time and actualeffort to create a superb article? but what can I say?I hesitate a lot and never seem to get anything done.

  12. stephen curry shoes says:

    That is the appropriate blog for anyone who needs to search out out about this topic. You realize so much its nearly exhausting to argue with you (not that I actually would want匟aHa). You positively put a new spin on a topic thats been written about for years. Nice stuff, just nice!

  13. off white says:

    Aw, this was a very nice post. In idea I would like to put in writing like this additionally ?taking time and precise effort to make an excellent article?but what can I say?I procrastinate alot and in no way seem to get something done.

  14. kd 14 says:

    This site is known as a stroll-by way of for all the information you wanted about this and didn抰 know who to ask. Glimpse here, and you抣l positively uncover it.

  15. bonus veren siteler says:

    Unquestionably believe that which you stated. Your favorite reason appeared to be on the internet the simplest thing to be aware of. I say to you, I definitely get irked while people consider worries that they just do not know about. You managed to hit the nail upon the top as well as defined out the whole thing without having side effect , people can take a signal. Will probably be back to get more. Thanks|

  16. golden goose running sole says:

    I enjoy you because of your entire effort on this web site. My mum enjoys participating in investigations and it’s really easy to understand why. A lot of people know all of the lively means you give worthwhile guides via this web site and even recommend participation from website visitors on the situation while our favorite girl is without question being taught a whole lot. Take pleasure in the rest of the new year. You have been conducting a first class job.

  17. yeezy says:

    There are some interesting time limits in this article however I don抰 know if I see all of them middle to heart. There may be some validity however I’ll take hold opinion until I look into it further. Good article , thanks and we want extra! Added to FeedBurner as effectively

  18. goyard outlet says:

    After I originally commented I clicked the -Notify me when new feedback are added- checkbox and now every time a remark is added I get four emails with the same comment. Is there any manner you can remove me from that service? Thanks!

  19. Birthday wishes says:

    Nice post. I was checking constantly this blog and I am impressed! Very helpful info specially the last part 🙂 I care for such information a lot. I was looking for this particular info for a very long time. Thank you and good luck.

  20. thi cong cach am says:

    Hi, I do think this is a great blog. I stumbledupon it 😉 I will return yet again since I bookmarked it. Money and freedom is the best way to change, may you be rich and continue to guide others.

  21. Jerry Rice says:

    I blog frequently and I truly appreciate your content.The article has truly peaked my interest. I will take anote of your blog and keep checking for new details about once per week.I opted in for your Feed too.

  22. Ralph Jones says:

    Hi there, just became alert to your blog through Google, and found that it is truly informative.I’m gonna watch out for brussels. I’ll appreciate if you continuethis in future. Numerous people will be benefited from your writing.Cheers!

  23. scholding says:

    Быстромонтируемые здания – это новейшие строения, которые отличаются великолепной быстротой строительства и гибкостью. Они представляют собой сооружения, образующиеся из эскизно произведенных составных частей либо компонентов, которые могут быть быстро смонтированы на месте стройки.
    Калькулятор здания из сэндвич панелей владеют податливостью также адаптируемостью, что разрешает просто изменять и переделывать их в соответствии с запросами покупателя. Это экономически успешное и экологически стойкое решение, которое в крайние годы приобрело широкое распространение.

  24. says:

    Hello there! This is my first visit to your blog! We are a team of volunteers and starting a new initiative in a community in the same niche. Your blog provided us valuable information to work on. You have done a extraordinary job!|

  25. the happy sapiens says:

    I have been browsing on-line more than 3 hours lately, but I by no means found any fascinating article like yours. It’s lovely price enough for me. In my opinion, if all webmasters and bloggers made good content material as you did, the net might be a lot more useful than ever before.|

  26. brewcoffeemaker says:

    Do you have a spam problem on this website; I also am a blogger, and I was curious about your situation; we have created some nice procedures and we are looking to trade solutions with other folks, why not shoot me an e-mail if interested.|

  27. Zemits Kosmetik Expert says:

    Wow that was strange. I just wrote an incredibly long commentbut after I clicked submit my comment didn’t show up. Grrrr…well I’m not writing all that over again. Regardless, just wanted tosay superb blog!

  28. website says:

    I think this is one of the most significant info for me. And i’m happy reading your article. However wanna commentary on some normal issues, The web site taste is perfect, the articles is truly excellent : D. Excellent job, cheers|

  29. Moroccan party rental says:

    Hello there, just become alert to your blog through Google, and found that it’s really informative. I am going to watch out for brussels. I’ll be grateful in case you proceed this in future. Lots of folks shall be benefited from your writing. Cheers!|

  30. định cư canada says:

    Howdy! This post could not be written any better! Reading this post reminds me of my previous room mate! He always kept chatting about this. I will forward this write-up to him. Pretty sure he will have a good read. Thank you for sharing!|

  31. cs go case says:

    Howdy are using WordPress for your blog platform? I’m new to the blog world but I’m trying to get started and set up my own. Do you require any html coding expertise to make your own blog? Any help would be greatly appreciated!

  32. website url says:

    Its like you read my mind! You seem to know so much about this, like you wrote the book in it or something. I think that you could do with some pics to drive the message home a little bit, but instead of that, this is magnificent blog. A fantastic read. I will definitely be back.|

  33. deneme bonusu says:

    You really make it seem so easy with your presentation but I find this topic to be actually something that I think I would never understand. It seems too complicated and very broad for me. I’m looking forward for your next post, I will try to get the hang of it!|

  34. soutěže says:

    When someone writes an article he/she keeps the idea of a user in his/her mind that how a user can be aware of it.Thus that’s why this post is outstdanding. Thanks!

  35. kaplan usmle step 1 says:

    It’s perfect time to make some plans for the future and it is time to be happy. I have read this post and if I could I desire to suggest you few interesting things or suggestions. Perhaps you can write next articles referring to this article. I wish to read even more things about it!|

  36. promo code says:

    When I originally commented I clicked the « Notify me when new comments are added »checkbox and now each time a comment is added I getfour emails with the same comment. Is thereany way you can remove people from that service? Thank you!

  37. bonus code says:

    Hello, you used to write excellent, but the last few posts have been kinda boring… I miss your great writings. Past several posts are just a little out of track! come on!

  38. A1 says:

    Thanks for another fantastic post. Where else may just anybody getthat type of information in such a perfect way of writing?I’ve a presentation next week, and I’m on the search forsuch information.

  39. write a essay says:

    Great post. I was checking constantly this blog and I am impressed! Very helpful information specially the last part 🙂 I care for such info much. I was seeking this particular info for a very long time. Thank you and best of luck.

  40. Michale Gardy says:

    The next time I read a blog, I hope that it doesn’t disappoint me as much as this one. I mean, Yes, it was my choice to read through, nonetheless I actually thought you’d have something useful to say. All I hear is a bunch of crying about something that you could fix if you weren’t too busy searching for attention.

  41. more details says:

    Heya i’m for the first time here. I found this board and I tofind It truly helpful & it helped me out a lot. I am hoping to offer somethingback and help others like you aided me.

  42. vitamin d in gummies says:

    I do not even know the way I stopped up right here, however I thought this submit used to be great.I do not realize who you are but definitely you are going to a famous blogger ifyou happen to are not already. Cheers!

  43. reformas zaragoza precios says:

    nevşehir telefon kodu Ariel Corrigan nevşehir otogar telefon no Rachael Terrell nevsehir ziraat odası telefon numarası Drew Chang nevşehir tel örgü Colette Wright nevşehir öğretmenevi telefon Hajrah Kendall nevşehir özaltın telefon numarası

  44. Vdcasino Giris says:

    Have you ever thought about including a little bit more than just your articles? I mean, what you say is fundamental and everything. However just imagine if you added some great pictures or video clips to give your posts more, « pop »! Your content is excellent but with images and clips, this website could undeniably be one of the most beneficial in its field. Terrific blog!|

  45. µ¬÷›ì‰øÀ says:

    Wonderful goods from you, man. I have understand your stuff previous to and you are just extremely fantastic. I really like what you’ve acquired here, certainly like what you are saying and the way in which you say it. You make it entertaining and you still care for to keep it smart. I cant wait to read much more from you. This is actually a terrific web site.|